Complaints and Appeals Policy

At Allurie, we are committed to addressing and resolving complaints and appeals promptly, efficiently, and in good faith. Our goal is to ensure a safe and respectful platform for all users.

Users can report content or other concerns directly on the site through the reporting tools provided. Alternatively, you may send an email to [email protected] with the following details:

• Your name, email address, or username.
• Applicable URLs (if any) of the reported content.
• A clear description of the issue, such as:
  • Underage material
  • Non-consensual content
  • Personal information or impersonation
  • Trademark infringement
  • Spam, prostitution, trafficking, weapons, or drugs
• Additional details, such as:
  • Whether you are depicted in the content.
  • Whether you consented to the recording of the content.
  • Whether you consented to the publication of the content on Allurie.

Resolution Timeline:
We aim to resolve all complaints within seven (7) business days of receiving a report. If a violation is identified, we will take appropriate remedial actions, including but not limited to content removal or account suspension. Illegal content will be removed immediately.

Important Notes:

• We do not take action against users for activity occurring offline or on other platforms.
• If the reported issue involves another user, we recommend blocking the user to prevent further interactions.

If your content is removed due to a reported violation, you may submit an appeal to [email protected]. Include a written description of the basis for your appeal and any supporting evidence.

Neutral Arbitration:
For disputes over consent that cannot be resolved internally, the matter will be referred to a neutral arbitration association at our expense.

Communication:
Once action is taken or additional information is required, we will notify you via email or another electronic message.

We reserve the right to take advanced actions against users who:

1. Repeatedly violate our rules.
2. Commit a single egregious violation of our rules.

Advanced Actions May Include:

• Deleting the offending user’s account.
• Permanently banning the user from the platform.

This policy ensures transparency and fairness in handling complaints and appeals while maintaining Allurie's commitment to safety and respect for all users.